Lauren thrives in fast-paced and dynamic environments where big-picture thinking is a given. Beginning her career with a global information services leader, she learned invaluable client-centric skills to develop successful CX strategies that have helped drive revenue growth and aid retention. She believes the key to success is empathy- truly putting yourself in the shoes of your clients to understand their pain points and using this information to create powerful and meaningful outcomes.

Taking a holistic approach to work and life, Lauren continually pushes herself to expand her thinking and deliver value to those around her. She is passionate about further education, health, and wellness and is in the process of becoming an ICF accredited Coach to complement her professional work.